Now Hiring - Account Manager (Security) in Sterling, VA

Account Manager

Operations management of security services provided to an assigned account (contract) location including customer service and problem resolution, service enhancement and expansion, new business development, operational oversight, preparation of post instructions, staffing, scheduling, supervision, and training.
Distinguishing Characteristics

• This job is distinguished by responsibility for managing service provided to an assigned account location.
• This job description applies only to positions performing essential functions of the nature described or to carry out tasks that are directly and closely related to such work.

Essential Functions

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary by position and may be documented separately. An employee holding this job may be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks will be deemed to be part of the essential functions of the job, unless such duties or tasks are unrelated to the functions listed, in which case they may be deemed to be other (non-essential) functions.
• An employee holding this job will be held accountable for job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. An employee is required to notify his or her immediate supervisor upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
• Serves as a key point of customer management contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with customer management for status updates and addresses any actual or potential problems; provides support in security planning, assessments, and surveys; reviews and updates post instructions.
• Oversees, participates in, and coordinates with First Coast Security Services Corporate Office in the recruitment, selection, orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns and directs work; coach employees, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
• Assist in development and administration of budget in relation to assigned account.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that the staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Prepares and coordinates staffing schedules with First Coast Security Services Branch Manager / Corporate Office; ensures scheduling is handled effectively to meet customer requirements while controlling labor costs; reviews Security Officer site reports to ensure post instructions and customer directives have been satisfactorily followed; personally inspects all posts as part of the evaluation of the security staff.
• Provides input to company initiatives; promptly assists in the resolution legal, financial, human resources, and administrative issues.
• Facilitates teamwork and the implementation of progressive change.
• Reviews all Alarm tickets including but not limited to Audits, DFOs, DHOs, and Active Alarms.
• Provides management with weekly, monthly, quarterly, and annual reports. These reports include but are not limited to, Activity reports, Metrics, SLA reports, Incident reports, Staff attrition rates/reasons, and any additional information requested by customer.
• Onboarding new staff into data base.
• Creating badge creation tickets.
• Continuous training protocol for Supervisors, Control Room Operators, and all Officers.
• Post order updates and revisions.

Minimum Qualifications at EntryAdditional qualifications may be specified and receive preference, depending upon the nature of this position.Education / Experience:

Associates Degree and 3+ years of progressively responsible, related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by First Coast Security Services (The Company). Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.Competencies (as demonstrated through experience, training, and/or testing:

• Understanding of security operations.
• Knowledge of business operations management and human resources administration.
• Use of personal computer and spreadsheet software.
• Ability to synthesize business/financial data and develop solutions.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to facilitate progressive change.

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. #Services

Job Type: Full-time

Pay: $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Travel requirement:

• Travel

Application Question(s):

• Are you able to reliably commute to Sterling, VA. office each day?

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 5 years (Required)

Language:

• English (Required)

Work Location: In person